fancywin's Privacy Policy

This Privacy Policy applies to the fancywin platform's website, mobile application, and all related services. It takes effect when you use our services, create an account, or make a deposit.

fancywin is an online gaming platform built specifically for users in Bangladesh. By continuing to use our services, you are considered to have accepted the terms of this Policy.

fancywin collects various categories of information to operate and improve its services. This information falls into two main groups:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number provided at registration
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals
• Bank account number and branch details (for bank transfers)
• Information provided when contacting our support team
• Documents and photos uploaded for KYC verification

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Session duration, pages visited, and click patterns
• Betting and gaming activity records
• Login time and location data (if permission is granted)

fancywin uses your information only for specific and legitimate purposes, which are clearly set out below:

• Account Management: To handle registration, verify identity, and maintain account security
• Transaction Processing: To receive deposits and process withdrawals — minimum deposit ৳500 and withdrawals starting from ৳800
• Customer Support: To provide assistance via 24/7 live chat and email
• Fraud Prevention: To identify and stop unusual activity
• Service Improvement: To analyse user experience and improve the platform
• Communications: To deliver important updates, promotions, and bonus information (with your consent)
• Responsible Gaming: To monitor users' playing behaviour and identify problematic patterns

fancywin uses industry-standard technology to keep your personal and financial information secure. Our security framework includes:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive data — such as passwords — is stored in encrypted hash form; no staff member can read it
• Access to financial information is restricted — only those who need it for their work can access specific data
• Regular security reviews and third-party audits are conducted
• Automated alerts are active against suspicious access attempts

Regarding data retention: your information will be kept for as long as your account is active. Even after an account is closed, transaction records may be retained for the applicable period required to resolve legal or financial disputes.

fancywin never sells or rents your personal information for commercial purposes. However, selected information may be shared with third parties in the following cases to operate our services:

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This information is used solely for payment processing.

5.2 Technology and Game Providers

Our platform uses software from various game providers including Evolution, Pragmatic Play, PG Soft, and JILI. The minimum session data required to ensure these services function properly is transmitted to them.

5.3 Legal Obligations

Providing information in response to a court order or a lawful request from law enforcement may be a legal requirement. In such cases, fancywin will comply with applicable law.

Cookies and similar technologies are used on the fancywin website and app. Cookies are small text files stored on your device that help improve the quality of our services.

• Essential Cookies: These are necessary to maintain login sessions and ensure security — they cannot be disabled
• Functional Cookies: Remember your language preference, betting settings, and other personalisation settings
• Analytics Cookies: Analyse which parts of the platform users visit most; this data is aggregated and anonymised
• Marketing Cookies: Used to show relevant advertisements — can be disabled from your browser settings

Most cookies can be controlled by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

As a fancywin user, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you
• Right to Correction: You can request that incorrect or outdated information be corrected
• Right to Deletion: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it)
• Right to Restrict Processing: You can ask us to stop using your information for certain purposes
• Right to Portability: You can request your information in a structured format
• Right to Withdraw Consent: You can opt out of marketing communications at any time

To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible. The Responsible Gaming section also lets you set account limits or take a temporary break.

All fancywin services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If a user opens an account by providing a false age and we become aware of this, that account will be closed immediately and any collected information will be securely deleted.

In some cases, your information may be processed or stored on servers located outside Bangladesh. This happens mainly due to the server infrastructure of game providers or cloud storage services.

Whenever information is transferred internationally, fancywin ensures that:

• The receiving country or organisation maintains adequate data protection standards
• Technical safeguards such as end-to-end encryption are used for the transfer
• Third parties are contractually bound to comply with our privacy standards

fancywin reserves the right to amend this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. We recommend visiting this page regularly. To learn about our other policies, visit our About Us page as well.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the fancywin data protection team:

• Live Chat: Available 24/7 — start a conversation directly from any page on the platform
• Email: [email protected] — support available in both Bengali and English

We take your privacy requests seriously and aim to resolve them as quickly as possible. You can also find answers in our FAQ section.